Frequently Asked Questions

What is the Porchlight Project?

The Porchlight Project is a community-based initiative that creates welcoming spaces for survivors of intimate partner violence (IPV) and sexual violence. Local businesses across Buncombe County participate by offering a discreet, secure place where survivors can use a phone to contact crisis services or wait for help. The project is a collaboration between Our Voice, Helpmate, and Buncombe County.

How does the Porchlight Project work?

Participating businesses display a Porchlight Project sign to let survivors know they can access help. When a survivor enters a Porchlight location, staff can offer a phone or discreet place to wait for crisis response. The businesses do not need to provide additional security, and all employees receive training on how to respond discreetly and compassionately.

What types of businesses can participate in the Porchlight Project?

Any business that interacts with the public can participate, including cafes, retail shops, hotels, and service providers. The goal is to create a wide network of easily accessible, welcoming spaces in everyday locations across Buncombe County.

How does my business benefit from participating?

By becoming a Porchlight partner, your business will:

• Be recognized as a community leader in violence prevention.
• Gain public recognition through local media, social media, and Porchlight’s website.
• Build trust and positive relationships with the local community.
• Participate in a county-wide effort to improve safety and well-being for everyone.

What kind of training will my staff receive?

All businesses that join the Porchlight Project receive free, comprehensive training for their staff. This training covers:

• How to recognize the signs that someone may need help.
• How to offer support in a secure and discreet manner.

How to refer survivors to crisis services like Our Voice and Helpmate. Training is brief but impactful, equipping staff with the basic tools to respond compassionately and effectively.

Does participating require any major changes to my business operations?

No, the Porchlight Project is designed to require minimal changes to your day-to-day operations. The main requirements are to provide a phone survivors can use to call for help and display Porchlight signage. There is no need for additional security or extensive resources.

How does the Porchlight Project impact public safety?

The Porchlight Project enhances public safety by offering survivors discreet, community-based spaces to access help quickly and discreetly. It reduces reliance on emergency services for non-violent situations and strengthens the network of support throughout Buncombe County. By making support more accessible, Porchlight plays a key role in preventing violence from escalating.

What is the cost for businesses to participate?

There is no cost to join the Porchlight Project. All training, signage, and materials are provided for free as part of the community effort to improve public safety and support survivors of violence.

How can my business become a Porchlight location?

It’s easy to join! Simply contact the Porchlight Project team and we’ll provide you with all the information you need. After a brief training session, we’ll provide Porchlight signage for your business, and you’ll be part of a growing network of safe spaces across Buncombe County.

How does Porchlight work with other community organizations?

Porchlight partners with organizations like Our Voice, Helpmate, and the Buncombe County Family Justice Center to ensure that survivors have access to a wide range of services. These organizations offer counseling, legal advocacy, shelter, and other resources, while Porchlight provides the initial point of contact for survivors in community spaces.

Can my business leave the project if it no longer fits our capacity?

Yes, while we encourage long-term participation, businesses can leave the project if it becomes necessary. We only ask for notice so that we can update our network of active Porchlight locations.